Privacy Policy for
77vb — Your Data, Your Rights

1 Introduction

77vb ("the Platform", "we", "us", "our") is an online entertainment platform providing casino games, sports betting, live dealer games, and related services to players in Bangladesh and other eligible markets. We are committed to protecting the privacy and security of all personal data entrusted to us by our players, visitors, and prospective users.

This Privacy Policy sets out in plain, accessible language what personal information 77vb collects from you, the reasons we collect it, the legal basis on which we process it, how long we keep it, who we share it with, and what rights you have over your own data. This policy applies to all personal data processed by 77vb in connection with your use of the website https://77vb.io, the 77vb mobile platform, live chat support, email correspondence, and any other channel through which you interact with us.

This Privacy Policy should be read alongside the 77vb Terms & Conditions, which are available at https://77vb.io/terms-conditions, and the Responsible Gaming Policy available at https://77vb.io/responsible-gaming. Together, these documents form the complete agreement governing your relationship with the 77vb platform.

2 Data We Collect

77vb collects personal data from you through several channels and at different stages of your interaction with the platform. The categories of data we collect are as follows:

2.1 Registration Data

When you create a 77vb account, we collect the information you provide during the registration process, including your full name, date of birth, residential address, email address, and mobile phone number. This information is mandatory — you cannot create an account without providing it.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, we collect copies of government-issued identity documents. For Bangladeshi players, acceptable documents include the National Identity Card (NID), passport, or driving licence. We may also collect a photograph of you holding your ID document (a "selfie liveness check") as part of the verification process. KYC documents are processed by our identity verification partner under strict confidentiality and data protection obligations.

2.3 Financial Data

We collect information about your deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or USDT wallet address), transaction amounts, and transaction timestamps. We do not store your bKash, Nagad, Rocket, or Upay PIN or password at any point. We do not store full payment card details. All financial transaction data is processed through secure, encrypted channels.

2.4 Gaming & Betting Activity Data

We maintain a full record of your gaming and betting activity on the 77vb platform, including game sessions played, bets placed, amounts wagered, game outcomes, bonus activations and completions, and responsible gaming tool usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

2.5 Technical & Device Data

When you access the 77vb platform, our servers automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, pages visited, time spent on pages, and session duration. This data is collected through server logs and standard analytics technologies.

2.6 Communication Data

When you contact 77vb via live chat, email, or any other support channel, we retain a record of your communication, including the content of messages sent and received, timestamps, and any attachments. This enables us to provide accurate, consistent support and to maintain a full history of your interactions with our team.

Data categories summary:

3 How We Use Your Data

77vb uses your personal data for the following specific purposes, each of which is tied to a defined legal basis described in Section 4:

• Account creation and management: To create, maintain, and administer your 77vb player account, including processing your registration, enabling login, and managing account settings.
• Identity verification: To verify your identity and age as required by our KYC procedures, to confirm that you meet the minimum age requirement of 21 years, and to comply with anti-money laundering obligations.
• Payment processing: To process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, bank transfer, or USDT, and to maintain accurate financial records.
• Game and service delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features of the 77vb platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor gaming patterns for signs of problem gambling behaviour and to enable and administer responsible gaming tools including deposit limits, self-exclusion, and session reminders.
• Customer support: To respond to your support queries, resolve disputes, investigate complaints, and provide assistance through our live chat and email channels.
• Legal and regulatory compliance: To comply with applicable legal obligations, including record-keeping requirements, and to respond to lawful requests from competent authorities.
• Platform improvement: To analyse aggregated and anonymised usage data to improve the performance, usability, and content of the 77vb platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about 77vb events and tournaments — but only where you have given your explicit consent to receive such communications.

4 Legal Basis for Processing

77vb processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, KYC data, financial data, and gaming activity data is necessary to perform the contract between you and 77vb (i.e., to operate your account and deliver the services you have requested).
• Legal obligation: Processing your identity verification data and financial transaction records is necessary for 77vb to comply with applicable AML, KYC, and record-keeping obligations.
• Legitimate interests: Processing your technical and device data for fraud prevention, security monitoring, and platform analytics is based on 77vb's legitimate interest in maintaining a secure, fair, and well-performing platform. These interests do not override your rights and freedoms as a data subject.
• Consent: Processing your data for marketing communications is based solely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Cookies & Tracking Technologies

The 77vb platform uses cookies and similar tracking technologies to operate correctly, provide a personalised experience, and analyse platform usage. A cookie is a small text file placed on your device when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to remember your preferences and session state.

Types of cookies used by 77vb:

• Strictly necessary cookies: These cookies are essential for the 77vb platform to function. They enable core functions such as session management, login authentication, and security token validation. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: These cookies remember your preferences, such as your preferred language, currency display, and lobby filter settings, so that you do not need to re-configure them on each visit.
• Analytics cookies: We use analytics cookies to understand how players use the platform, which pages are most visited, how long sessions last, and where users encounter errors. This data is collected in aggregated, anonymised form and used to improve the platform. We do not use third-party analytics services that share your data with external parties for their own advertising purposes.
• Security cookies: These cookies help 77vb identify and prevent fraudulent activity, bot access, and unusual login behaviour by assigning a unique session identifier to each authenticated session.

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only certain types, or delete cookies after each session. Please note that disabling strictly necessary cookies will prevent the 77vb platform from functioning correctly.

6 Third-Party Data Sharing

77vb does not sell your personal data. We share your personal data with third parties only in the following limited and defined circumstances, and only to the minimum extent necessary for each purpose:

• Payment processors: When you make a deposit or withdrawal, your transaction data is shared with the relevant payment service provider (bKash, Nagad, Rocket, Upay, or your bank) to process the transaction. These providers operate under their own privacy policies and are responsible for the security of data within their systems.
• KYC and identity verification providers: We use a third-party identity verification partner to process the KYC documents you submit. This partner is contractually bound to process your identity data solely for the purpose of verifying your identity on behalf of 77vb and is prohibited from using your data for any other purpose.
• Game content providers: When you play a game provided by a third-party studio such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe, your game session data (including bet amounts and game outcomes) is processed by the game provider's servers to deliver the game and determine the result. These providers are licensed, reputable studios operating under their own data protection frameworks.
• Fraud prevention and security services: We may share technical data (including IP addresses, device fingerprints, and behavioural signals) with fraud prevention service providers to detect and prevent fraudulent activity on the platform.
• Legal and regulatory authorities: Where required by applicable law, court order, or a lawful request from a competent authority, 77vb will disclose the minimum necessary personal data to comply with the requirement. 77vb will, where legally permitted, notify you of such a disclosure request.

All third parties with whom 77vb shares personal data are required to handle that data securely, to use it only for the specified purpose, and to comply with applicable data protection standards. 77vb does not share personal data with advertising networks, data brokers, or social media platforms.

7 Data Security

77vb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 77vb servers.
• Cryptographic password hashing using industry-standard algorithms — we never store passwords in plaintext.
• Two-factor authentication (2FA) via SMS OTP, available to all players and strongly recommended for account security.
• Role-based access controls ensuring that 77vb staff can access your personal data only to the extent required for their specific job function.
• Regular security audits and penetration testing of the 77vb platform infrastructure.
• Encrypted storage of all KYC documents and sensitive identity data at rest.
• Real-time fraud monitoring systems that detect and alert on unusual account activity patterns.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 77vb will notify affected players as soon as reasonably practicable and will take all appropriate remedial steps.

8 Data Retention

77vb retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following retention periods apply:

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised or aggregated data (which cannot identify you) may be retained indefinitely for statistical and analytical purposes.

9 Your Rights

As a player on the 77vb platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Request" and specify which right you wish to exercise:

• Right of Access: You have the right to request a copy of all personal data that 77vb holds about you. We will provide this information within 30 calendar days of receiving a valid request.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. For basic account details such as your address or phone number, you may be able to update these directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations — 77vb cannot delete data that we are legally required to retain.
• Right to Restriction: You have the right to request that 77vb restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is under investigation.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. 77vb will cease the processing unless compelling legitimate grounds exist that override your interests, rights, and freedoms.
• Right to Data Portability: Where your data is processed on the basis of consent or contractual necessity, and where processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where 77vb processes your data on the basis of consent (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

10 Children & Minors

The 77vb platform is strictly for adults aged 21 years and above. 77vb does not knowingly collect personal data from individuals under the age of 21. Our registration process includes a mandatory date-of-birth field and an age declaration, and our KYC procedures include identity document verification that confirms the player's age before withdrawal privileges are granted.

If 77vb becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, void any balance held within it, and delete all personal data associated with the underage player as promptly as reasonably possible, subject to any overriding legal obligations.

If you are the parent or guardian of a person under 21 and believe they may have registered on the 77vb platform, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act on all such reports as a matter of priority.

11 Marketing Communications

77vb may send you promotional communications about bonuses, new games, seasonal promotions (such as those tied to Eid, Pohela Boishakh, BPL cricket season, or the T20 World Cup), platform updates, and other 77vb offers — but only where you have explicitly opted in to receive such communications during registration or through your account settings.

Marketing communications may be delivered via email or SMS to the contact details registered on your account. The frequency and content of marketing messages will vary based on your account activity and the promotions currently available.

Opting out: You may opt out of marketing communications at any time using any of the following methods:

• Update your notification preferences in your 77vb account settings (takes effect immediately).
• Click the "unsubscribe" link included in the footer of any 77vb marketing email (takes effect within 48 hours).
• Email [email protected] with the subject line "Unsubscribe" from the email address registered on your account (takes effect within 5 business days).

Please note that opting out of marketing communications does not affect transactional or service communications, such as account verification emails, deposit confirmations, withdrawal notifications, and security alerts. These communications are necessary for the operation of your account and cannot be disabled.

12 Changes to This Privacy Policy

77vb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When we make material changes to this policy, we will notify registered players by email to the address on record and by displaying a prominent notice on the 77vb platform for a period of at least 14 days before the changes take effect.

The "Last Updated" date at the top of this policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically so that you are aware of how 77vb handles your personal data. Your continued use of the 77vb platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

If a proposed change materially affects the way we use your data in a way that requires your consent, we will seek that consent before the change takes effect. Where you decline to provide consent for a material change, you retain the right to close your account in accordance with the Terms & Conditions.

13 Contact & Data Enquiries

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way 77vb handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled with full confidentiality and will be responded to within the timelines set out in Section 9.

When submitting a data rights request, please include your registered email address and account username so that we can verify your identity before processing the request. This step is necessary to protect your data from unauthorised access by third parties claiming to act on your behalf.